Our Quality Policy

HDC’s quality policy aims to deliver the best services to our clients around the globe at the most competitive rates in the industry. It is our top priority to follow the applicable regulatory framework, and legal requirements and implement the latest quality assurance practices for high-quality results. Our ultimate aim is to exceed the expectations of our clients and provide them with a service that is of high quality. HDC’s quality policy is not a static document, instead, we review, analyze and improve our procedures based on the latest global research and best practices of the developed world. HDC has set objectives, we measure our performance and see where we need to improve our performance. This consistent approach to excellence has led to our acquirement of the ISO 9001:2015.

Vision

Our vision is to provide our clients with satisfaction by providing them with the best services and products that are cost-competitive and delivered on time. HDC’s clients are its priority and everything else falls in place when we put our clients first.

Values

1. Customer-centric approach: At HDC, our policies, procedures, and all actions are driven by our client’s priorities. Even after the parts are delivered, we are available for customer support on a 24/7 basis.
2. Team Work: HDC is like a family. All our units work together to achieve the excellence that provides our clients with the best products and builds on our strong relationship with the clients.

• Healthy Competition: We provide opportunities to all our employees to perform well and compete for better results. Ultimately, the final products are highly refined and state-of-the-art. Healthy competition keeps our employees engaged in a productive manner.

1. High Quality: Our machines are state of the art and our employees are highly skilled. The combination of skill, experience, and high quality ensures that the final product has the highest quality.
2. Honesty: We encourage our employees to work with honesty and achieve the best results for the organization.
3. التسليم في الوقت المحدد: We understand that on-time delivery is extremely important for a healthy relationship with the client. So, we keep our clients up to date with the latest progress on their projects.

• الشفافية: We are open to all our clients and even visitors. If some client wants to come to the production facility to check his project we can accommodate the client.
• Client Privacy: We strongly believe that the intellectual property of our client needs to be protected against piracy. Therefore, we have measures in place that enable us to keep the designs of our clients completely private and only accessible to our clients.

Quality Assurance Processes

We have adopted global best practices for implementing and improving our Quality Assurance processes. We maintain a comprehensive database of documentation that can be accessed from a central repository. Plus, we have an effective product tracking mechanism with the help of QR/Zebra code scanners we can upload information on multiple parts on our software. HDC is in the phase of constantly improving the quality of products and the processes that are used for manufacturing goods. The verification and validation process is comprehensive and provides further transparency to our agile project management. Since we believe in working with clients closely, we have standard forms developed specifically for the inspection of client products. We share these reports with our clients along with the final products. Plus, if requested, we also provide the material certification or any other certificate that is required by the local authorities of our clients.

Our Team

HDC has a highly skilled and very diverse team. Our selection criteria are very stringent; therefore, only the best make it to HDC. In addition to skill on the CNC machines, we also have Supply Chain specialists who ensure that the parts that our clients get are on time and in the best of shape. We believe that our teams need to undergo constant training to keep themselves up to date with the latest technology and methods around the world. All the teams, under the dynamic leadership of the company’s management, are ready to take on new challenges and contribute to the industry. The teamwork that we encourage, enables us to deliver services and products of the highest quality.

What do we promise?

There are a few things that we guarantee for our clients. And we believe that is how our Quality Policy will be able to make an impact on the industry. Our administrative approach proposes a tailor-made policy for each of our clients, based on the nature of their project and one that suits their requirements. Furthermore, we ensure that we will afford the costs to remake for you if any issues caused by us, so don’t worry, the quality and services are guaranteed.